Refund & Cancellation Policy

Effective / updated: 3 October 2026

This policy covers Easy Cash Point PAN services, mobile/DTH recharge, bill payments, wallet payments and account/service purchases.

Failed or pending transactions

A transaction confirmed as failed for a reason attributable to ECP is eligible for reversal/refund of the eligible amount. The existing service target for automatic refunds is 1–2 working days from the original transaction, subject to provider confirmation. A pending transaction must be reconciled before refund eligibility is determined. Bank or gateway settlement can take additional time; contact support if a confirmed reversal is not reflected.

Successful mobile/DTH recharges

A recharge successfully delivered to the number or subscriber ID you confirmed generally cannot be cancelled or refunded. For incorrect or duplicate transactions, contact support immediately; a reversal depends on the operator's confirmation and rules.

PAN application, correction and lookup requests

Request cancellation before the application or lookup is submitted to the processing provider. Once processing has started, completed lookup charges and provider/government charges already incurred may not be recoverable. Support will review the processing status and explain the refundable amount and any non-refundable component. No refund is guaranteed solely because an application requires corrections, is delayed or is rejected by the competent authority.

Payment received but service not delivered

Email info.easycashpoint@gmail.com with your registered mobile/email, transaction ID, date, amount and a description of the issue. ECP will investigate the payment and service records and communicate the outcome. Do not send passwords, OTPs, UPI PINs or complete identity documents in a refund enquiry.

Wallet balances, fees and refund destination

Ask support to review unused wallet balances, duplicate payments and account/service fees before account closure. Eligible refunds are reconciled against the original payment or wallet transaction, and support will confirm the destination. Provider charges already incurred and applicable taxes/fees are assessed according to the transaction terms and applicable law; deductions must be explained. Refunds do not remove rights available under applicable consumer law.

Contact

+91 7644006565, 09:00 AM–09:00 PM India time; info.easycashpoint@gmail.com. Include the subject “ECP Refund Request”.